Stop relying on telecoms or vendors, and host your contact center in the cloud yourself
Platform: Udemy
Status: Available
Duration: 1 Hours
Price: $109.99 $0.00
Note: Udemy FREE coupon codes are valid for maximum 3 days only. Look for "Get Coupon" orange button at the end of Description. This post may have affiliate link & we may get small commission if you make a purchase.
Notice for Our Visitors in INDIA:
If Udemy Coupon is 100% OFF but it is not FREE when you go to Udemy Website, please follow the below instructions to make it work. This is mainly affecting visitors that has INDIA as a Country of Residence in their profile in Udemy.
Steps:
1. Use VPN (Virtual Private Network) & Select Another Country like USA.
2. Clear udemy.com website cookies from your browser or You can also use incognito mode or different browser like Opera which has inbuilt VPN.
3. After making a VPN Connection, Create a new Udemy Account.
4. Then go to your desired Course Page & Apply Coupon.
5. If the Coupon is successfully applied, then Continue the process & Enter the VPN Country.
6. Enjoy your Free Course!
What you'll learn
- Get access to Amazon Web Services and Amazon Connect
- Grab a Toll free or a regular phone number in seconds
- Create your IVR/Main Menu
- Create call routing decisions
- Route calls to agents
- None
This course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.
You will learn the following:
- How to acquire a toll free number of a direct inward dial (DID) telephone number
- How to set up your Interactive Voice Response (IVR) menu
- Set up hours of operation
- Route calls based on the option selected during IVR menu
- Transfer calls to internal and external parties from the IVR menu
- Set up music on hold for callers
- and much more .....
Who this course is for:
- Small Business Owners
- Entrepreneurs
- VoIP Engineers and Architects
- Call Center Admins
- Technology Hobbyists
