Learn how to use Freshdesk - The customer support software
Duration: 42 Minutes
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What you'll learn
- Customer support
- Basic understanding of customer support and ticketing
Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -
Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.
Understanding the ticket list page - Learn how to work with tickets in bulk.
Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.
Working with customer information - Learn how to create, edit and merge customers.
Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.
Who this course is for:
- Customer support agents
- Support managers