Learn how to use Freshdesk - The customer support software
Platform: Udemy
Status: Available
Duration: 42 Minutes
Price: $19.99 $0.00
Note: Udemy FREE coupon codes are valid for maximum 3 days only. Look for "Get Coupon" orange button at the end of Description.
What you'll learn
- Freshdesk
- Ticketing
- Customer support
- Basic understanding of customer support and ticketing
Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -
Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.
Understanding the ticket list page - Learn how to work with tickets in bulk.
Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.
Working with customer information - Learn how to create, edit and merge customers.
Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.
Who this course is for:
- Customer support agents
- Support managers
